An Illustrated Guide To The Viral Comcast Support Call

April 18, 2017  

This struggle represents us all as humans.

This week, AOL tech writer Ryan Block posted this audio of his support call with Comcast. It went mega viral, proving that audio can actually go viral.

w.soundcloud.com

According to his description, the recording picks up after his wife had already been on the line for 10 minutes.

For visual reference, this is what Block looks like when he’s just hanging out being his regular self:

For visual reference, this is what Block looks like when he's just hanging out being his regular self:

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Justin Carissimo / Via Warner Bros

This is an artist’s rendering of what the Comcast employee looks like:

This is an artist's rendering of what the Comcast employee looks like:

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Via reddit.com

What follows are actual quotes from the conversation between Brock and the Comcast support guy.

1. Comcast: “Help me understand why you don’t want faster internet?”

An Illustrated Guide To The Viral Comcast Support Call

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Jim Henson Company / Via forums.voiceofthepublic.com

Block: “Help me understand why you won’t just disconnect us.”

An Illustrated Guide To The Viral Comcast Support Call

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Warner Bros. / Via rooneymara.tumblr.com

2. Comcast: “It sounds like you don’t want to go over this information with me.”

An Illustrated Guide To The Viral Comcast Support Call

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Via gifbay.com

Block: “I am declining to state why we are leaving Comcast because I don’t owe you an explanation.”

An Illustrated Guide To The Viral Comcast Support Call

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MTV / Via amen-madonna.tumblr.com

3. Comcast: “I’m just trying to figure out here what it is about Comcast service that you’re not liking?”

An Illustrated Guide To The Viral Comcast Support Call

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Picturehouse / Via mrosew13.tumblr.com

Block: “This phone call is actually an amazing representative example of why I don’t want to stay with Comcast.”

An Illustrated Guide To The Viral Comcast Support Call

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E! / Via fuckyeahmeeko.tumblr.com

4. Comcast: “We can offer a faster service than anyone can provide you. Why don’t you want those services?”

An Illustrated Guide To The Viral Comcast Support Call

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Via reddit.com

“I am just a customer, calling in, attempting to disconnect service.”

An Illustrated Guide To The Viral Comcast Support Call

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NBC / Via ehicannot.tumblr.com

5. Comcast: “So you don’t want a good service?”

An Illustrated Guide To The Viral Comcast Support Call

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Via funnyjunk.com

Block: “Are you punking me right now?”

An Illustrated Guide To The Viral Comcast Support Call

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Fox / Via americanidolgifs.tumblr.com

6. Comcast: “No one else can guarantee their speed like we can! Mkay! I can save you almos—no over a hundred dollars a month!”

An Illustrated Guide To The Viral Comcast Support Call

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Paramount / Via reddit.com

Block: “Are you done?”

An Illustrated Guide To The Viral Comcast Support Call

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Nickelodeon

At this point, Comcast guy starts to just rattle off facts, figures and stats.

7. Comcast: “Service! Service! Service! Service! Service! Service!Service! Service! Service! Service! Service! Service!Service! Service! Service! Service! Service! Service! Service! (Ok we’ll disconnect you…) Service! Service! “*

An Illustrated Guide To The Viral Comcast Support Call

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Paramount

*Approximation

8. Block: “Confirmation in 3 weeks? Ok, whatever bye.”

An Illustrated Guide To The Viral Comcast Support Call

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HBO / Via deardarkness.tumblr.com

Comcast released a statement apologizing profusely. Block tweeted that he wanted the company to take the call seriously but not fire the representative (whose name has been taken out of the recording.)

An Illustrated Guide To The Viral Comcast Support Call

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Via reddit.com

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